FAQs

Yes, we proudly ship worldwide. Shipping rates and estimated delivery times are calculated at checkout based on your location.

Just browse our collection, select your favorite piece, and click “Buy Now.” Enter your shipping and payment details and you’re done — it’s that easy.

You can email us at info@shoporavi.com or use the contact form on our website. We typically respond within 24 hours on weekdays.

We accept Visa, Mastercard, American Express, PayPal, Apple Pay, Google Pay, and other major payment methods. All transactions are secure and encrypted.

Your card may have been declined due to incorrect billing info, insufficient funds, or bank restrictions. Try using another card or double-check your details.

Yes! If you have a valid promo code, enter it during checkout to apply the discount.

Most discount codes apply only to full-priced items unless stated otherwise. If your code isn’t working, check the terms or reach out to us.

We process orders quickly, so changes may not be possible once submitted. Email us at info@shoporavi.com as soon as possible and we’ll do our best to help.

Orders are usually processed within 1–3 business days. You'll receive a tracking number as soon as your order ships.

Orders are fulfilled and shipped from our North American warehouses.

Once your order ships, you’ll receive a tracking link via email so you can follow your package every step of the way.

First, check around your delivery area or with neighbors. If you still don’t have it, email us at info@shoporavi.com and we’ll help track it down.

Yes. If your item is damaged or not as described, you can request a return within 30 days of receiving your order for a full refund.

We want you to love your jewelry. If it doesn’t suit your style, just contact us and we’ll guide you through the return process.

Return shipping is the responsibility of the customer unless the item was damaged or incorrect.

Email us at info@shoporavi.com with your order number and reason for return. We’ll reply with the return instructions.

Refunds are processed within 5–7 business days after we receive your return. It may take a few additional days for the funds to appear in your account.

Yes, most of our pieces are made from hypoallergenic materials like stainless steel and 925 sterling silver, perfect for sensitive skin.

We use high-quality metals including stainless steel, sterling silver, and gold-plated finishes. You’ll find material details on each product page.

To extend the life of your jewelry, keep it away from water, perfumes, and harsh chemicals. Store in a dry, cool place when not in use.

Not at the moment, but we’re exploring customization options for future collections. Stay tuned!

Yes, we ship to most countries worldwide. Delivery times and rates are shown at checkout.

International customers are responsible for any customs duties or import taxes imposed by their country.

Unfortunately, customs delays are outside our control. If your tracking hasn’t updated, contact us and we’ll assist however we can.

We’re happy to help. Email us at info@shoporavi.com and we’ll get back to you within 24 hours (Monday–Friday).