TERMS AND CONDITIONS
Please read these terms carefully before using our website or making a purchase.
1. Introduction
These Terms and Conditions ("Terms") govern your access to and use of the Oravi website ("we," "us," "our," or "the Site"), as well as your purchase of products from us. By using the Site or placing an order, you agree to comply with and be bound by these Terms. If you do not agree with these Terms, please do not use our Site or make a purchase.
2. Order Acceptance & Payment
All orders placed through our Site are subject to our acceptance. We reserve the right to cancel or refuse any order for any reason, including inaccuracies, limitations on quantities, or suspicion of fraudulent activity. A binding agreement is formed only once your payment has been processed and we send a confirmation email.
Payment methods include Visa, MasterCard, American Express, PayPal, and other options provided at checkout. By submitting payment, you confirm that all billing information is accurate and that you are authorized to use the selected payment method.
3. Shipping & Delivery
Shipping times are estimates only and may vary due to external factors. Oravi is not responsible for delays caused by customs, courier services, or incorrect shipping information provided by the customer. All shipping and handling fees are shown at checkout.
International customers are responsible for any customs duties, import taxes, or other local fees associated with receiving the order. Risk of loss and title pass to you once the item is handed over to the carrier.
4. Returns & Refunds
Please see our Return Policy for full details. Items must be returned within 30 days of delivery in unworn, unused condition, with all original packaging. Some items, such as earrings or final sale pieces, may not be eligible for return due to hygiene or promotional exclusions.
Once your return is received and inspected, we will notify you via email regarding the status of your refund. Approved refunds are credited back to the original payment method within 5–10 business days, depending on your financial institution.
5. Product Descriptions & Pricing
We make every effort to display product colors, details, and pricing as accurately as possible. However, we cannot guarantee that your device’s display will render colors perfectly. All prices are listed in your local currency or in CAD, depending on the location settings.
Oravi reserves the right to correct any errors in pricing, descriptions, or availability and to cancel any orders arising from such inaccuracies.
6. Intellectual Property
All content on this Site — including logos, product names, images, text, and layouts — is the intellectual property of Oravi or its licensors. You may not copy, reproduce, distribute, modify, or use any content from the Site without our express written permission.
7. Prohibited Use
You agree not to use the Site or its content:
- For any unlawful purpose
- To solicit others to perform or participate in any unlawful acts
- To violate any international, federal, provincial, or local regulations or laws
- To infringe upon our intellectual property rights
- To harass, abuse, insult, or intimidate others
- To upload viruses or malicious code that may harm the Site or users
8. Limitation of Liability
To the maximum extent permitted by law, Oravi shall not be liable for any indirect, incidental, or consequential damages, including loss of profits, loss of data, or replacement costs. Our total liability shall not exceed the amount paid for the product giving rise to the claim.
9. Governing Law
These Terms are governed by and construed in accordance with the laws of Ontario, Canada. Any legal action related to the use of the Site or purchases must be brought in the courts located in Ontario.
10. Changes to These Terms
We may update these Terms from time to time to reflect changes to our practices or legal obligations. When we do, we will revise the "Last Updated" date below. Your continued use of the Site after any changes signifies your acceptance of the updated Terms.
11. Disclaimer of Warranties
All products and services provided by Oravi are offered "as is" and "as available" without any warranty or condition, express or implied, including but not limited to merchantability, fitness for a particular purpose, durability, title, and non-infringement. We do not guarantee that the Site will be uninterrupted, secure, or error-free, and we make no representations regarding the accuracy or reliability of any product descriptions or content.
12. Force Majeure
Oravi shall not be liable for any failure to perform or delay in performance of our obligations under these Terms caused by events beyond our reasonable control. These may include, but are not limited to, acts of God, weather conditions, natural disasters, war, civil unrest, terrorism, labor disputes, pandemics, government orders, or disruptions in supply chains, transportation, or communication systems.
13. Dispute Resolution
We encourage you to reach out to us first at info@shoporavi.com to resolve any concerns. Any disputes arising from these Terms shall be subject to binding arbitration in Ontario, Canada, unless otherwise prohibited by law. You agree to waive the right to a jury trial and to pursue claims individually rather than as part of a class or collective action.
14. Severability & Waiver
If any provision of these Terms is found to be unlawful, void, or unenforceable, such provision shall be deemed severable and shall not affect the validity and enforceability of any remaining provisions. Our failure to enforce any right or provision of these Terms will not be considered a waiver of those rights.
15. Entire Agreement
These Terms and Conditions, along with our Privacy Policy and Return Policy, constitute the entire agreement between you and Oravi regarding your use of the Site and any purchases made. They supersede any prior agreements, communications, or proposals, whether oral or written, between you and Oravi.
16. Contact
For any questions about these Terms, please contact us at info@shoporavi.com.
Last updated: May 2025